Refund policy

RETURN & REFUND POLICY

Last updated: August 17, 2026

BadBuddy sells competition-grade badminton equipment. Because most of what we sell is either custom-strung, performance-sensitive, or sold at promotional pricing, our return terms are stricter than a general merchandise store. Please read this policy in full before ordering. Placing an order means you accept these terms.

1. ORDER CANCELLATION

  • Before shipment — free. Email us with your order number before a tracking number has been generated and we will cancel and refund in full, with no fee.
  • "Shipped" means a tracking number has been generated for your order, whether or not the carrier has yet scanned the package.
  • After shipment — treated as a return. A 15% restocking fee applies and you are responsible for return shipping. Original shipping charges are not refundable.
  • Refusing delivery or allowing a package to be returned as undeliverable is treated the same as a post-shipment cancellation.

2. RETURNS WE ACCEPT

We accept returns only where the product:

  • arrives with a manufacturing defect, or
  • arrives damaged in transit, or
  • is materially different from what was listed (wrong model, wrong colorway, wrong specification).

We do not accept returns for change of mind, including but not limited to: the racket feels different than expected, the balance or stiffness does not suit your playing style, you found it cheaper elsewhere, you ordered the wrong model, or you no longer need it. Products are sold according to the specifications and images published on the product page. Individual preference in feel, balance, or performance is not a defect.

3. FINAL SALE — NOT RETURNABLE

  • Any racket that has been strung by us, and all stringing, grommet replacement, and customization services. These are made to your specification and cannot be resold.
  • Items purchased at clearance pricing or displayed as "Final Sale" on the product page.
  • Shuttlecocks once the tube seal is broken.
  • Grips, string packages, and accessories once opened.
  • Gift cards.

Being strung does not waive your rights regarding a manufacturing defect in the racket itself, such as a cracked or deformed frame present on arrival. It does mean that string breakage, tension loss, and string feel are not returnable.

4. MANUFACTURING DEFECTS

Report within 7 days of delivery with clear photos or video showing the defect. If confirmed, we will replace the item or refund it in full, and we pay return shipping.

The following are not considered defects: damage from play, racket clashes, frame damage from stringing above the manufacturer's maximum tension, normal wear, cosmetic marks that do not affect performance, and damage from improper storage.

5. DAMAGE IN TRANSIT

Please inspect your package on arrival. Report shipping damage within 48 hours of delivery with photographs of (a) the damaged item, (b) the outer box from all sides, and (c) the shipping label.

We file the carrier claim on your behalf, as the shipper holds the contract with the carrier. Once we have received your photo documentation and confirmed the damage, we will ship a replacement or issue a refund without waiting for the carrier's claim decision. We then pursue the carrier separately at our own cost.

Reports made after 48 hours, or without photographs of the outer packaging, cannot be substantiated with the carrier and cannot be accepted.

6. FOOTWEAR SIZE EXCHANGE

Because badminton footwear sizing varies between brands, we allow one size exchange per order on shoes within 14 days of delivery, provided the shoes are unworn outdoors, show no visible sole wear, and are returned in the original undamaged box. You are responsible for shipping in both directions. This is an exchange only; no refunds are issued under this section.

7. HOW TO REQUEST A RETURN

Email badbuddyapp@gmail.com with your order number, a description of the issue, and photographs. We will respond within 1–2 business days with an RMA authorization number and the return address.

Packages returned without an RMA number will be refused and returned to sender at your expense.

8. RESTOCKING FEE

Where a return is accepted for a non-defective product as a discretionary exception, a 15% restocking fee is deducted from the refund. Original shipping charges are not refundable.

9. REFUND PROCESSING

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Returns that arrive used, incomplete, without original packaging, or outside the stated window may be rejected. Rejected items can be shipped back to you at your expense, or will be disposed of after 30 days.

10. SHIPPING DESTINATIONS

We currently ship within the United States only. We do not accept international orders at this time.

11. BEFORE YOU DISPUTE A CHARGE

If something has gone wrong with your order, please contact us first at badbuddyapp@gmail.com. We resolve the large majority of issues within two business days. Filing a chargeback without contacting us prevents us from helping you and delays any resolution.

12. CONTACT

BadBuddy
5352 N Irwindale Ave, Irwindale, CA 91706, United States
Email: badbuddyapp@gmail.com | Phone: +1 626-268-3375
Business hours: Monday–Friday, 9:00 AM – 6:00 PM PST